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Designed for all sports Enthusiastby rulenumberfive

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Ship Internationally for $20!

Ship Internationally for $20!

Help & Frequently Asked Questions 

Payment Options – 

Rule Number Five accepts the following credit cards: Visa, MasterCard, American Express and Discover Card. We have also enabled Amazon Login & Pay and PayPal Payments.

Currency – 

All of our products are listed in US Dollars. 

Sales Tax – 

We operate our business in California and therefore are required by law to charge sales tax to orders shipped within the state. All other states are not charged sales tax. 

Hours of Operation – 

G.U.S. is open for business Monday through Friday, 9am – 5pm Pacific Standard Time. We're closed major holidays and weekends.

If you have any questions, we recommend sending an email to help@rulenumberfive.com. Be sure to include your name, phone number, order number, the product you have questions/concerns about, and how we can be of assistance. Should you have concerns regarding an item's condition or completeness, please document your observations with photos and share those with us. Someone will get back to you as soon as possible!

Alternatively, you can call us at 1-800-341-9159. Please note, being a small team in a large warehouse it is not uncommon for calls to go to voicemail, and repeated calls back to try to reach someone may be unfruitful. Speaking slowly and clearly, please leave a detailed voicemail and it will be transcribed into an email for our team. An Associate will research the matter and connect with you for further assistance. 

Order by Phone –

While we do accept orders by phone during normal business hours, we encourage placing your order online. The security that protects our site and your personal information is equipped with identical security protocols to the big-name sites you know and shop religiously. While our Team is professional and responsible with the data you provide us, phone lines are not secure. If you need to place an order by phone, please call 1-800-341-9159 and leave a detailed message. We will call you back as soon as possible (during normal business hours).

International Orders – 

Rule Number Five welcomes international orders. If you are an international customer and could not place an order on our website and wish to contact our customer service department, please call our local number 1-800-341-9159. Our customer care representatives are available to assist you Monday - Friday (9am – 5pm PST).

Duties, Taxes and Brokerage Fees (International Orders Only) – 

For orders shipped to destinations outside of the United States, Rule Number Five is not responsible for any duties, taxes and brokerage fees associated with the shipment. Furthermore, Rule Number Five is not knowledgeable about country-specific import regulations and will not be responsible for fees/damages associated with noncompliance. We strongly encourage you to research all country-specific facts, information, and regulations prior to placing an order.

How long will it take to receive my order? -

We strive to ship your product within 1-2 business days of receiving your order - during the holidays, that range may be closer to 2-4 business days.  Upon shipping your item, we will email you a shipment confirmation with tracking for the service you selected in checkout. Please refer to this information for your estimated delivery date. 

Most domestic orders are received within 10-12 days of submission (often sooner though).

Returns -

You may return most new unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We offer store credit or replacements once the 30-day window has passed.

Who Pays for the Return? -

It depends on the situation; everything is on a case-by-case basis. However, certain circumstances remain true always - these examples are where we pay the return shipping:

•    Product arrived damaged or is defective

•    We ship out the wrong product

•    There is a citable error in our product listing which led to the issue

If you have any trouble with your item, please contact us at help@rulenumberfive.com and we will help to assist you. 

Rule Number Five’s Security and Privacy Policy -

Rule Number Five is committed to protecting the privacy of our customers and using information responsibly. Please read below for detailed information about our privacy policy.

How we use information - 

Our site does not store personal information we collect in order to process transactions for commercial purposes. Contact information (email address, telephone number, address, etc.) from the order form is used to send your orders and information about our company to you. Your contact information is also used to get in touch with you when necessary. Financial information (credit card numbers, credit card expiration dates, billing address, etc.) that is collected is used only to bill you for products and services and not stored. Information collected on any of our forms may only be used to contact you, whether in person or via automated emails in response to your form submission.

Cookies -

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser. They make it possible for us to store contents of your shopping box until you are ready to check out and recognize your browser when you visit. By doing this, we can personalize your return visits and save you time during checkout. In order to enjoy the benefits of being a registered user, your browser must be set to accept cookies.

How we collect information -

This site uses a secure server (SSL) certified by Thawte to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse, and alteration of your information once it is in our records. Your agreement -

 By using our web site or purchasing a product from us, you agree to the collection and use of information as set forth in this privacy policy. We may from time to time update this policy. We will post any changes to our policy on this page so that you are always aware of what information we collect and how we use it.

Commitment to customer service -

Rule Number Five is committed to quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by sending us an e-mail to help@rulenumberfive.com or contacting our customer care department at 1-800-341-9159.

Authorized third parties -

We may use third-party service providers to serve ads on our behalf across the Internet. They may collect anonymous information about your visits to our website and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, an industry standard technology used by most major websites. No personally identifiable information about the user is collected or used in this process.
You can also read more about online marketing practices and the technologies that support them by visiting the Network Advertising Initiative's website. You may opt-out of this data collection.
We may at times work with a third party to monitor certain pages of our website for the purpose of reporting website traffic and other advertising statistics. Where authorized by us, this third party may use cookies and/or other monitoring technologies to compile anonymous statistics about our website visitors. No personally identifiable information is transferred to this third party.

General Inquiries - 

For general inquiries, please contact customer service at 1-800-341-9159 or email info@rulenumberfive.com